"Care and treatment was excellent"

About: Telford referral and quality service (TRAQS) The Princess Royal Hospital / Radiology

(as the patient),

I visited the doctor in early August. TRAQS appointment information received three days later.

I had an appointment within three weeks, which was better thane expected.

Treatment in orthopeadics department, including x-rays, discussion with consultant and advice over within one hour of appointment time. Care and treatment was excellent.

More treatment/x-ray/physiotherapy to follow - awaiting new appointments.

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Responses

Response from Cathie McKenzie, Patient Advisor, TRAQS, NHS Telford and Wrekin CCG

Thank you for forwarding your comments regarding your recent referral.

It is pleasing to note that TRAQS contacted you promptly and was able to provide you with an early hospital appointment.

The care provided by all NHS staff is very important and hospital staff appreciate each and every word of praise received. It is hoped that every patients treatment path is clearly explained to them and the treatment given is of the highest standard.

Thank again for taking the time to write to TRAQS and we wish you well for the future.

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Response from The Princess Royal Hospital

That sounds like it has all gone according to plan? I hope so, and also hope that the follow up with more treatment, x-ray and/or physiotherapy also meets your needs. Thank you so much for taking the time to let us know.

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