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Care Opinion

Time it took from GP to appointment was too long

Posted By Reader10

"Time it took from GP to appointment was too long"

About: Telford referral and quality service (TRAQS)

(as a service user),

TRAQS generally good in terms of the service, however the time it took from GP to appointment was too long.

Service at the physio was acceptable/satisfactory.

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Responses

Response from Cathie McKenzie, Patient Advisor, TRAQS, NHS Telford and Wrekin CCG 10 years ago
Cathie McKenzie
Patient Advisor, TRAQS,
NHS Telford and Wrekin CCG

Patient Advisor

Submitted on 12/09/2013 at 20:37
Published on Care Opinion on 13/09/2013 at 11:18

Thank you for your feedback, particularly with reference to the service you received from TRAQS.

I am not sure whether you are stating there was a delay from seeing your GP to when TRAQS contacted you or to the booking of an appointment. However, I can assure you that TRAQS aims to contact the patient within 5 working days of receipt of the referral. The subsequent waiting time may have been affected by your choice of location.

You do not state where you attended your appointment, however, I am pleased to note that you were happy with the service provided.

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