"Treating the elderly"

About: Eastbourne District General Hospital

Anything else?

The a-e department is a disgrace the way it treated my mother who is 90 years old and wanted to lay down while they assessed her hand to see if it was fractured which it was ,they made her sit in agony for one and a half hours .what a difference in the x-ray dept. and the fracture clinic ,they could not have been more helpful. I asked six times if my mother could lay down as has a p[problem sitting she is on morphine and gabapentin for this problem, they did not have a bed or trolley ,it’s a hospital for god’s sake, my sister and I are disgusted, that my elderly mother could have been treated like this.

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Response from Eastbourne District General Hospital

Firstly may we apologise for our delay in posting a response, however, please be assured that all feedback posted is forwarded to relevant management staff within the organization. We are deeply saddened to read your comments posted on NHS Choices. As a Trust we are committed to giving the highest quality of care, however, this is clearly not what is described in your posting. We would like the opportunity to discuss your experiences in more detail to enable us to learn from them and to apologise in person for the fact that they were poor. We would appreciate it if you would be willing to leave your contact details with the Patient Advice & Liaison Service (PALS) on 01323 435886. They can also be contacted by email at: PALSE@esht.nhs.uk. Thank you for taking the time to let us know your views. We hope you feel able to contact us.

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