"Excellent Care at Vale of Leven Hospital Ward 6"

About: Vale of Leven General Hospital

(as a relative),

My husband was admitted for surgery recently at the Vale of Leven, Ward 6. We would both like to say a big thank you to all the staff involved in his care, we were both made to feel welcome in a warm and friendly manner from the lady at the main reception, the ladies in the WRVS shop, the nurses, Consultant, physio, pharmacist, anaesthetist, to the student nurse and domestic staff. We met all of these people even though my husband was only in for day surgery. The staff were second to none, very caring and welcoming making our experience a truly positive one. We were given clear explanations about the surgery and were impressed by the cleanliness of the ward, even the food was tasty.

The signage was particularly good, and it was fantastic to be able to walk into a hospital entrance which was free from cigarette smoke.

Being a nurse myself it is often difficult to be on the receiving end, and I am pleased to say I was happy that my husband was well cared for and most of all safe, in the hands of an excellent team. One small suggestion would to be to invest in some different sized theatre gowns as my husband is on the larger size, it was rather short, and did not fasten fully at the back, which was not good for his dignity. Finally I would really like to say thank you to the staff nurse, we really appreciated your kindness.

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Responses

Response from Paul Cannon, Head of Administration, Acute Services Division, Greater Glasgow & Clyde NHS

Dear Mrs O,

I was very pleased to read that you and your husband had such a positive experience when he came to the Vale of Leven Hospital for his surgery recently.

I will pass this posting on to those responsible for Day Surgery at the Hospital and ask them to share this widely locally so that those given a mention are aware of your very kind and thoughtful remarks.

I will also arrange to share your feedback about your appreciation of the smoke free entrance with our Facilities Director.

Thank you also for the suggestion, I will leave this with colleagues locally to address but it is a point worthy of consideration, certainly.

I hope that you husband has gone on to make a good recovery and once again thank you for taking the time and trouble to write.

Paul

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