"Response to an elderly confused patient"

About: Hillingdon Hospital

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I visited Hillingdon Hospital A&E with a long-standing friend aged 86 years who had had a fall, suffering bruises and abrasions but no breaks. She has a strong dislike of hospitals and was determined not to stay overnight, despite everyone urging her to do so as she obviously could not walk and had no support at home, as she lives alone. The staf were unbelievably patient, treated her with compassion and dignity despite her lack of co-operation, and eventually persuaded her to stay. - a superhuman effort on their part! I wrote to the Chief Executive praising the staff, particularly the locum consultant registrar. I do not doubt that my friend was equally unco-operative on the ward. She returned home the following morning, to support from carers. However, sadly, she fell again three days later and is now an inpatient in Hillingdon Hospital, where I have visited her daily. Again I have witnessed much kindness from staff in dealing with her. No one wants to be in hospital, but I feel she has received exemplary care.

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Response from Hillingdon Hospital

It is pleasing to be able to give positive feedback to our staff, thank you so much for taking the time and trouble to post the review about the care that your friend received. We always aim to deliver ‘exemplary care’, so it is rewarding to hear that we have achieved it. I hope that your friend is progressing well. Claire Picton, Consultant Nurse, Emergency Care

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