"Very nervous patient accommodated"

About: North Manchester General Hospital

Anything else?

I was admitted to the Renal Unit for emergency treatment and had been transferred from Rochdale due to them not having a renal unit anywhere nearer. I was extremely upset at being told I had to stay in hospital as my problem could not be cured by merely taking tablets. I actually tried to discharge myself and was adamant that I could not be treated anywhere else ( not what The Patient Charter says..) I was left with no choice but to stay. I must say that I was treated extremely well and the staff were fantastic. However the ward I was in was on the top floor and so my visitors had to walk up 5 flights of stairs as they couldn't find a lift...very poor service. Also after I had been for surgery I came back onto the ward and shortly afterwards I went to use my mobile phone to let my husband know how I was and the chip had been wiped so I lost all my photos and music and games I had had on it for around 4 years so I was rather angry that no-one had warned me that this would happen.so now I have lost pics of friends and my pet dogs who are no longer with us.

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Response from North Manchester General Hospital

Thank you for taking the time to leave your comment regarding your visit to the Urology department at North Manchester General Hospital. We are pleased to read you were treated really well and that the staffs were fantastic. We are sorry to read details regarding your mobile phone but, we have notices up saying we take know responsibilities for the loss of patient items, we also stress valuables are left at home. If you wish us to investigate your concerns, please contact the Patient Advice and Liaison Service (PALS) on 0161 604 5897.

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