"I have been treated in the following ..."

About: Harrogate District Hospital

(as the patient),

What I liked

I have been treated in the following outpatient departments and found all to be of the highest standard.

Cardiology, ENT, Dental, Urology, Diabetic.

Choose and Book for the departments that have it is very functional.

Radiology is excellent.

What could be improved

General Medicine is not available to Choose and Book hence why waste the clients time by pretending it is. Had I known this I would have chosen another hospital which had appointment's available through Choose and Book.

The lack of C&B has caused a 3 week delay in my request for an appointment.

I will never be admitted as an inpatient to any department in this hospital other than Cardiology.

Story from NHS Choices

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Responses

Response from Harrogate District Hospital

Dear Mr Aitken

Thank you very much for taking the time to place your comments via the NHS Choices website. The trust is grateful for all the feedback it receives, both regarding positive and negative experiences of our patients.

As a matter of course, all comments made through the Choices website are shared with the departments concerned and where we can make improvements in the services we provide to patients we will endeavour to do so.

Kind regards

Gillian Neild

Head of Communications

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