"As efficient as it gets in the NHS"

Anything else?

I had an appointment scheduled with the haematology department to discuss family medical history and get a blood test done. When I arrived, I was given all the information I needed to navigate through the Centre for my appointment in a clear, polite, and concise manner. The wait for the appointment was a bit long, around 30 mins behind schedule, but the wait in other places is far longer. The consultant I spoke with was (again) clear, polite, and concise. I then waited 5 minutes for my blood test, and the nurse who conducted it was incredibly lovely. She made sure I was comfortable (I'm needle phobic), let me recover from nerves afterwards by offering me water and talking to me for a few minutes. She especially made sure that I didn't feel faint as I left. All in all, a great experience and example of compassion that many other NHS centres and hospitals should learn from.

Story from NHS Choices

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Response from Uch Macmillan Cancer Centre

Many thanks for taking the time to tell us about the positive experience that you had on your visit to the UCH Macmillan Cancer Centre for your Haematology appointment. We strive to ensure that all of our patients’ experience of care with us is of the highest standard and we are grateful for your feedback. We are continuing to work to improve waiting times in all of our clinics as well and hope that you will see improvements should you visit us again.

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