"Broken arm (again)"

About: West Cornwall Hospital (Penzance)

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On my way to a holiday in Carbis Bay I fell, damaging both arms and both knees. My left arm was a worry, as I'd broken it twice before, but - reluctant to take at the very least, half a day out from my holiday - I ignored it and struggled through the week. Eventually my husband insisted on a hospital visit and we went to Penzance Hospital. Well! What a revelation! We were able to park outside; the hospital was spotless and very quiet; I waited about 5 minutes before the lovely nurse came and had a chat to assess me; two minutes later the doctor arrived to examine my arm and send me for an X-ray. That established that my elbow was fractured and I was fitted with a collar and cuffs, and after a further chat with the nurse, I was done. We'd paid for two hours parking, expecting to have to pay for a further two hours, but we hadn't even needed one hour. Thank you so much to all the staff, from the receptionists to the nurse, radiologist and doctor - I have never been treated so quickly and so courteously. I only wished I lived nearby and could claim Penzance as my local hospital - definitely worth moving 350 miles for!!

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Response from West Cornwall Hospital (Penzance)

Sorry for the late reply. Really pleased to read you were so pleased with your care. The team at West Cornwall Hospital does work extremely hard to provide high standards of care and will be delighted to know their efforts are so highly appreciated.

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