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Very poor and fragmented care

Story from nhs.uk

"Very poor and fragmented care"

About: The Royal Liverpool University Hospital

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Some of the nursing staff on the vascular ward showed a great deal of compassion and were extremely helpful. Others need a lesson in communication skills. The ward was dirty. Communication within the multi-disciplinary team was appauling. Overall a horrendous experience

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Responses

Response from The Royal Liverpool University Hospital 10 years ago
The Royal Liverpool University Hospital

Submitted on 10/09/2013 at 14:59
Published on nhs.uk on 11/09/2013 at 04:00

Thank you for your comments. We are sorry to hear that you had such a mixed experience of our vascular services. We would like to find out more from you so we can investigate your concerns properly. If you would like to contact the Customer Relations Team, they will be able to help. You can contact them by phoning 0151706 4903/2265, via complaints@rlbuht.nhs.uk or typetalk 18001 0151 706 4903/2265.

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