"waiting to be seen"

About: Livewell South West Mount Gould Hospital

(as the patient),

this is the second time I have seen this consultant, the first time I had to wait 3 hours after my appointment time, this time an "improvement" only had to wait 80 minutes! I completely understand that sometimes appointment times can be late but there was no emergency, just a long coffee break.

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Response from Wendy Hill, Livewell South West

Good afternoon

Thank you for your feedback

I am sorry to read you have had long waits when attending the out patient department at Mount Gould Hospital.

I am very keen to establish why this may have occurred to prevent a similar occurrence in the future

To enable me to investigate further it would be very useful to speak with you to gather more information and can be contacted on

Plymouth 01752 434736

or e-mail


Many Thanks

Kind Regards

Wendy Hill

Patient Experience Manager

Plymouth Community Healthcare

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