"£40 to park for 30minutes"

About: Wansbeck Hospital

(as a parent/guardian),

My wife attended the children's unit at the rear of the hospital with our Down Syndrome 4 yr old who can't walk far and is a handful at better times.

She spent 20 minutes looking for a parking place which she was unable to find. She parked on a grassed area that had obviously been used by others by the amount of tyre marks. She then attempted to pay at one of the machines. The machine took the car reg but would not let her pay. She attempted to pay three times but still the machine would not take payment although did accept the vehicle reg number.

By this time she was late for my son's appointment and entered the Hospital, unable to pay. We have just received a fine for non-payment which if we pay quickly will only be £40. We can appeal which we have done but offered payment as well. If payment is accepted I will personally seek to retrieve the monies + costs, in the small claims court. Under the action being unreasonable and unfair.

I would appreciate any stories of similar incidents to quote, should I need to pursue this to the small claims court.

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Responses

Response from Northumbria Health Care

Dear Thomas,

Firstly, I am really sorry to hear about the frustrating experience your wife had using the new Parking Eye system and for any inconvenience this has subsequently caused you both.

The situation you have described is not something we would want for any of our patients and we would really like to help with this matter as soon as possible.

Steven Bannister, our Director of Estates is already aware of your situation and is very keen to help. To do this we will need some of your details including your name and car registration. I am currently on holiday but would be really grateful if you could contact a member of my team Jo Mackintosh directly at:

Joanne.mackintosh@northumbria-healthcare.nhs.uk

Jo will ensure that Steven receives your details and hopefully we can get a resolution for you as soon as possible.

I hope this helps,

Best Wishes

Annie

Annie Laverty – Director of Patient Experience

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Response from Annie Laverty, Director of Patient Experience, Northumbria Healthcare NHS Foundation Trust We have made a change

picture of Annie Laverty

Dear Thomas,

Just to update you on the outcome of this. The Trust has made an important change and reached an agreement which will result in the termination of the management contract with Parking Eye on all Northumbria premises.

I hope this provides you with some assurance of our determination to listen and respond to the needs of our patients and the local people we serve.

Thank you for bringing your concerns to our attention.

With all best wishes,

Annie

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