"A&E One Door Policy"

About: Leicester Royal Infirmary / Accident and emergency

(as the patient),

I went to see my GP @ Bowling Green Street as I have a recurring medical issue. Normally I would go straight to A&E for urgent treatment but my GP arranged for me to be admitted to A&E via way of the bed bureau.

I arrived at A&E along with the letter from my GP. I was seen within 15mins of arrival and was on a ward within 30 mins receiving treatment. I was transferred to a main ward and was discharged 5 days later.

I was most impressed at the quickness of A&E and feel seeing my GP first was the correct thing to do.

However, ward 24 needs a TV in the side ward.

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Responses

Response from University Hospitals of Leicester NHS Trust We have made a change

Dear johnred

Thank you for taking the time to share your recent experience.

We're glad that our new process through A&E worked successfully for you and that you received prompt treatment. We hope you're now making a full recovery at home.

Your comments about a tv in the side room will be passed on to the matron and our charity for them to investigate getting a tv.

Best wishes,

Tiffany Jones

Head of communications & engagement

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