About: Southmead Hospital Southmead Hospital Bristol BS10 5NB
Posted by Anonymous
I visited Southmead with my 9 year old daughter to see the physiotherapist dept (this is not listed in section 4 below). It was a very hot day and the only water available was from a coca cola machine at £1.20 per bottle. There was a fault with the machine and I paid but no drink was dispensed. I was advised by the staff at the info desk that I needed to contact the vendors to receive a refund. While I was doing this (as I needed to give all the machine details, so this needed to be done while I had the info in front of me) the physiotherapist came and called my daughter. She advised me that I needed to get off the phone, I tried to quickly explain why I was on the phone, but she walked off with my daughter. I called to my daughter to wait, but the therapist took her off down the corridor and into a treatment room. I had to walk down the corridor looking through the windows until I found which room my daughter had been taken too, I have since been advised that this is a breach of practise as my daughter should not have been in a room with another adult without my permission.