"I felt no one really listened to what I had to say"

About: Greater Manchester West Mental Health NHS Foundation Trust / Adult mental health

(as the patient),

After being diagnosed with Depression and Agoraphobia and trying various Antidepressants, meeting with numerous psychologists who offered CBT (all of which I had researched in full online) I felt that noone really listened to what I had to say, I felt they were just following guidelines and werent listening to the various shades grey in my life which had seemed to make the mould for the way I am today.

Imagine you have a poisoned parrot on your shoulder said one, I listened carefully and shook my head in disbelief nothing of what she had to say related to how I was behaving or feeling for that matter.

After various assessments I was assigned a social worker that apparantly was there for my benefit to give me support for things like overcoming my agoraphobia. She visited twice and I guess I must have missed the rest of her visits (if there were any). Because I spend most of my time either sleeping my depression off or sitting in my bedroom staring through the window watching life pass me by, I could be lay dead for all they would know and noone even bothered enough to make sure I was stiill breathing, so much for our wonderful NHS.

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Response from Greater Manchester West Mental Health NHS Foundation Trust

Dear von1

Thank you for taking the time to share your experience via the Patient Opinion website.

We are very sorry your experience with our trust didn’t help at a time when you really needed it. We take the views of our service users, their carers and families very seriously and we’d be grateful if you could contact us so we can establish which of our services you were seen by and work with you to improve care.

We provide mental health services in Bolton, Salford and Trafford so would need some specific information from you so we can address your concerns.

Please contact the Customer Care Team who will take further details from you and ensure your story is shared with the relevant staff. The Freephone number is 0800 587 4793, or you could email customercare@gmw.nhs.uk.

Alternatively, you can write to us at: Customer Care Team Manager, Greater Manchester West Mental Health NHS Foundation Trust, Trust HQ, Bury New Road, Prestwich, Manchester M25 3BL.

We hope you get in touch.

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