"Contacted by TRAQS the morning after GP appointment"

About: Telford referral and quality service (TRAQS)

(as a service user),

I visited the doctor in early August and was phoned by TRAQS the following morning, which I thought was excellent.

I cannot remember the name of the lady whom I spoke to, but she was very friendly and helpful and I felt very satisfied with the way everything was dealt with, especially as there is so much bad press at the moment about the health service.

It is a pleasure to write and say how impressed I was with my experience.

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Responses

Response from Cathie McKenzie, Patient Advisor, TRAQS, NHS Telford and Wrekin CCG

Thank you for posting such a positive comment regarding your recent referral.

TRAQS aims to ensure that your referral is dealt with in a friendly and prompt manner, to ensure that treatment takes place without any unnecessary delay.

We are pleased that the service provided by TRAQS met with your expectations and approval.

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