"Great care and concern shown by the nurse who treated me"

About: East Surrey Hospital / Accident and emergency

(as the patient),

I was dealt with as swiftly as was possible, given that a number of very young children who were entering the department and very obviously needed to be seen swiftly.

After a nasty fall, having severe bleeding from my head and nose, I was treated very professionally and felt I was treated as a human being and not just a number going through a system.

Great care and concern shown by the nurse who treated me-thank you.

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Ian Mackenzie, Director of Information and Facilities, Surrey and Sussex Healthcare NHS Trust

picture of Ian Mackenzie

Dear Lotti,

I'm pleased that you felt you were treated so well during your recent visit to East Surrey Hospital's A&E department. Clearly with an average of over 230 patients attending A&E every day it is a very busy department and therefore it is particularly good to hear that you felt that you were treated as a human being and not just as part of some system.

Kind regards

  • {{helpful}} of {{total()}} people think this response is helpful

Updates, changes and questions related to this story