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Great care and concern shown by the nurse who treated me

Posted By Lotti

"Great care and concern shown by the nurse who treated me"

About: East Surrey Hospital / Accident and emergency

(as the patient),

I was dealt with as swiftly as was possible, given that a number of very young children who were entering the department and very obviously needed to be seen swiftly.

After a nasty fall, having severe bleeding from my head and nose, I was treated very professionally and felt I was treated as a human being and not just a number going through a system.

Great care and concern shown by the nurse who treated me-thank you.

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Responses

Response from Ian Mackenzie, Director of Information and Facilities, Surrey and Sussex Healthcare NHS Trust 10 years ago
Ian Mackenzie
Director of Information and Facilities,
Surrey and Sussex Healthcare NHS Trust

I am responsible for everything to do with facilities, estates and IT. This includes our £50m building programme, food, cleaning, estates, porters, telephones, IT, transport, car parks and anything similar. Also leading our new Patient Experience Programme.

Submitted on 02/09/2013 at 13:59
Published on Care Opinion at 15:31

picture of Ian Mackenzie

Dear Lotti,

I'm pleased that you felt you were treated so well during your recent visit to East Surrey Hospital's A&E department. Clearly with an average of over 230 patients attending A&E every day it is a very busy department and therefore it is particularly good to hear that you felt that you were treated as a human being and not just as part of some system.

Kind regards

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