"Miscarriage"

About: Crawley Hospital / Urgent treatment centre East Of England Ambulance Service NHS Trust East Surrey Hospital / Accident and emergency East Surrey Hospital / Maternity

(as the patient),

Terrible! My husband was told he couldn't accompany me to A&E at east surrey when the ambulance picked me up.

At the hospital after I'd given a urine test and sat down the first thing I was told was that I would have to find my own way home. I didn't have a problem with that. I was miscarrying and was sent to the early pregnancy unit upstairs where I waited to be seen by a doctor, I waited from 4pm to 5. 45pm. The two nurses there did not once ask if I was ok after I'd told them I was in pain and bleeding. The doctor told me that I couldn't get an emergency scan until 2 days later. I left the hospital with the worst experience there at East Surrey Hospital. Luckily, the next day I had quickly gone to another A&E Hospital in East Sussex and I received the best treatment and service from each and every staff there.

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Responses

Response from Eloise Clarke, Communications Manager, Surrey and Sussex Healthcare NHS Trust

Dear 'MrsK'

I am sorry to read your comment and want to thank you for bringing your concerns to our attention. The Matron who oversees the Early Pregnancy Unit, Lynda Filby would like to investigate this further, and would like to talk to you about your experience. This comment is anonymous, so please can you email Lynda and I with your phone number and/or email address so she can call you.

Lynda Filby - 01737 768 511 Ext 1849 or ring switchboard and ask them to bleep 676 or email Lynda.Filby@sash.nhs.uk

Many thanks

Eloise Clarke, Communications 01737 768511 ext 6199, eloise.clarke@sash.nhs.uk

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Response from East Of England Ambulance Service NHS Trust

Dear ‘MrsK’

I am sorry to hear that you have cause to raise concerns about the ambulance service. I believe that the ambulance service you are referring to is South East Coast Ambulance Service and I have passed your comments onto them.

Kind regards,

Emma Sears

Complaints Manager

Response from East Of England Ambulance Service NHS Trust

Dear 'MrsK'

I have spoken to South East Coast Ambulance Service about your comments and they have asked if you can please contact their Complaints Manager, Marie Clifford, on marie.clifford@secamb.nhs.uk or by calling 01273 484832 in order to discuss this further. They are keen to hear from you in order to investigate your concerns.

Kind regards,

Emma Sears

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