"Accident & Emergency First Class, Professional and..."

About: Charing Cross Hospital

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I left a negative response about the Charing Cross Urinary/Kidney department which has been unfairly and incorrectly attributed to Charing Cross A & E which I was forced to visit this week. The staff were overwhelmed in part by an ineffective replacement for NHS Direct (111), as well as the inability of patients to get appointments with their GP's in less than a few weeks and an increasing population... All the staff, in Charing Cross A & E were exemplary, professional, informative, helpful and friendly. I received the best treatment possible, there was a short wait, but that was understandable as every bed was in use. I take this opportunity to thank all of the staff for their professionalism and for providing a an NHS medical service is the envy of the world... I am so lucky to have a hospital that provides such a professional service, and saddened at the thought of it being replaced by luxury apartments. Monty Best I

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Response from Charing Cross Hospital

Charing Cross Hospital is delighted to receive your feedback following your attendance in A & E . Thank you for clarifying the situation with regard to your learlier posting which we will ensure is logged appropriately and passed to the correct department. Your comments have already been passed on to the department and to senior staff and we thank you again for taking the time to share your experience. It is important to us.

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