"DRSS appointment service"
About: Devon Access and Referral Team (DART) Devon Access and Referral Team (DART) Exeter EX1 1PQ
Posted by Ronasia (as ),
I recently contacted Devon Referral Support Services to arrange an appointment to see an ENT specialist. After giving my referral number, my address, my name, the name of the surgery and my date of birth I was told by the operator that she assumed I would want the appointment at the Royal Devon, which I agreed to. But I was then told that I would be referred to the Royal Devon and they would get in touch with me. So what is the point of the letter asking me to call to make an appointment? Surely the Doctor could at the time of the referral ask the patient what hospital they wanted to go to and then the process by-pass the Referral Support Services and the referral letter be sent direct to the hospital of the patients choice. This seems a bit of pure bureaucracy costing the NHS thousands of pounds needlessly, which could be better spent on treatment.
A doctor has since told me that DRSS should have offered me an appointment, unless there was a long waiting list in which case the operator should have informed when I questioned why she could not give me an appointment. She should have offered to look for an appointment at another hospital. So what is the correct procedure. Dart appears to be just an extra tier of unnecessary red tape!