"Serious concerns about knowledge of a and e staff"

About: Darlington Memorial Hospital

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My sister was recently taken by ambulance, called by 111 services, to Darlington because of a sudden onset headache which we now know is a classic sign of a brain haemorrhage. However on arrival she was berated by the triage nurse for using emergency services for a headache and almost sent home by her with paracetamol, until a senior doctor stepped in and insisted on admission and tests. Perhaps I'm being a little unfair but I would expect a and e staff to recognise an emergency when they see one? The actions of that nurse could have had catastrophic consequences.

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Responses

Response from Darlington Memorial Hospital

Thank you for providing feedback on your recent visit to the Accident and Emergency department at DMH. I am very sorry to hear that you were unhappy with your experience on this occasion. We would welcome the opportunity to discuss your concerns with you. If you feel this would be useful please contact the Trust’s Patient Experience Team on 0800 7835774. If you would prefer to contact us by e-mail, our address is patient.experience@cddft.nhs.uk Alternatively, you can write to us at the following address: - Patient Experience Team Darlington Memorial Hospital Hollyhurst Road Darlington County Durham DL3 6HX If you do decide to contact us, please make us aware that you have left comments on the NHS Choices website. The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients. Thank you for leaving your comments on NHS Choices. Patient Experience Team County Durham and Darlington NHS Foundation Trust Tel: 0800 7835774

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