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About: Kent & Canterbury Hospital

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I've just spent the last 8 hours in the dubious care of our nhs system first at William Harvey then Kent and Canterbury. At 1130 I had what seemed a minor trauma when cycling on a potholed road when stopping slipped abruptly onto the cross bar injuring my perineum. I did not think much of it until blood was pouring from my urethra and down my leg. I cycled home immediately and shocked by the sight of me my wife called an ambulance. After 20 minutes triage on the phone by a young lady reading from a guidebook I was told to go to a and e my wife drove me and I joined the queue and was eventually seen by a young doctor who was a bit perplexed probably by the ongoing seepage of Blood 3 hours after the trauma. I then heard a conversation he had with urology at k and c they said I could not be admitted as there was a gas leak! He returned to tell me that I would stay under observation and that they would x ray my pelvis. I was perplexed but then understood reading the history on the form saying I had had a high speed bike accident clearly none of my efforts to explain what happened were listened to. I do appreciate that this can lead to urethral trauma but in this case. I was now losing confidence and some time later a younger doctor appeared announced she had only been there 3 days and said I should go to Canterbury immediately and urology would be expecting me. My wife drove me there and found urology which was empty bar a couple of porters lying on seats in the reception area in some discomfort now still bleeding I sat down until realised something was wrong and asked the hospital staff if I was on right place they told me it was closed I then found a nurse in the corridor who off handedly told Me to go a and e deja vu once found I explained that William Harvey and I was to lie on a bed an hour and half later another young doctor arrived seemingly equally perplexed and announced she would call the registrar when he was out of surgery! Another hour and more passed and my bladder was now causing me discomfort and I asked the nurse if should try to urinate given the injury. She gave me a pot and asked for a sample and pointed out the toilets. I went and nearly collapsed in agony as the urine passed my traumatised bleeding urethra. I was relieved when urine passed but shocked when blood followed in gushes. I staggered back to my bed clutching my abdomen worth blood pouring passed a group of doctors and nurses who completely ignored me except for a porter who came to my aid. A while later the registrar came I willing mention his name but finally I had somebody competent we discussed the options and decided on conservative treatment totally logical once explained and I was happy to go Home

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Response from Julie Pearce, Chief Nurse + Director of Quality + Operations, East Kent Hospitals University NHS Foundation Trust

Thank you for providing feedback, and I am sorry that you were unhappy with your experience. It sounds as if we did not handover care effectively between WHH and KCH which resulted in a delay for you. I am really sorry as I can see that this was stressful and painful for you. I will ensure that staff are aware of your experience, including the portering staff.

I hope you are recovering well from your injury.

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