"Medway Martitime A&E presentation - duty workers were not helpful"

About: Kent and Medway NHS and Social Care Partnership Trust

(as the patient),

Had recently moved from Greenwich to Medway, and so became a KMPT case transferred from Oxleas Greenwich.

I had recently been an in-patient within Greenwich. I was at a crisis point. One Friday afternoon, I presented to the Maritime's A&E explaining the recent feelings throughout the previous week, and also the recent admission to Greenwich's service.

They thought that I was too with it as I had a cup of tea. The reason I had a cup of tea is because I had walked all the way from Strood to Gillingham (a good hour's walk), and was somewhat dehydrated, and they were unable to help, and told me I was a Greenwich problem. No, no, no, I was a Medway problem as the address / GP had moved to Medway by that time. Nice try. I told them.

A week after the MMH A&E presentation, I attended a Christmas do in New Eltham, whereby crisis feelings re-occurred, and re-presented to Greenwich A&E, and explained that I was a Medway problem, but previously (a matter of about three weeks), a Greenwich problem, who did help, admit, and discharge (to Medway). However, the after-crisis care from Medway was very good.

Do you have a similar story to tell? Tell your story & make a difference ››


Response from Nicholas Dent, PET Manager , Patient Experience Team, Kent and Medway NHS and Social Care Partnership Trust

We are very disappointed that you have not had a good experience of all of our services, although pleased to note you have found our CRHT services helpful. We encourage you to contact us so that we can better understand your concerns and address them by calling the Patient Experience team on 0800 587 6757.

  • {{helpful}} of {{total()}} people think this response is helpful

Updates, changes and questions related to this story