"Sub-standard care from a children's ward"

About: John Radcliffe Hospital

Anything else?

My son had a scheduled operation on 25th June 2013. He had been booked to stay in the hospital for two nights. He was operated on at 1100 hrs and back on the day ward by 1230 hrs. I was told that because of lack of space in the children's ward he would be going home that same day. He had an operation to lengthen his achilles. The care from the nurse on the day care ward was excellent. As he was 'rushed' to recover to go home that evening - his evening meal was not ordered even though we completed the menu request. When the meal arrived at 830pm there was no drink with it. We were the last patients on the day care ward. The physio decided she was not happy for my son to go home; apologised for putting us through the situation and said he had to stay in for the evening. Main points highlighting sub-standard care: My son was not offered a drink from 1730 until 0730 the following morning ( I had bottles of water for him, I was shocked that the type of care I read about is actually real in the NHS); I asked if I could reheat my son's lunch - instead of one of the staff doing this for me (there were 4 chatting at the nurses desk) I was pointed to the direction of the nurses kitchen and the microwave; when we were moved onto the childrens ward there was no medication provided prior to him going to sleep - even though the other nurse said this would happen; the nurse of the childrens ward commented that my son was here for a 'sleep over' and seemed to be put out because we were there. At no time from our departure from the 'Day Care' ward to the childrens ward was there any real care or compassion from any of the staff that evening and in the morning. Unless my son needed emergency treatment in the future I would not want him to be operated on in the hospital again.

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Responses

Response from Deborah Dunn, Oxford University Hospitals NHS Trust

I am sorry to hear that your recent experience at the John Radcliffe Hospital with your son was not of the standard you would expect. When things go wrong, it is helpful for the Trust to hear of patient's experiences so that we can learn and change the services we provide. We would be happy to investigate the issues you have raised and provide you with an in depth response to your concerns. If you would like us to do this, please do not hesitate to contact me, Mrs Deborah Dunn, Complaints Operational Manager on 01865 223257 or at deborah.dunn@ouh.nhs.uk.

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Response from John Radcliffe Hospital

I am sorry to hear that your recent experience at the John Radcliffe Hospital with your son was not of the standard you would expect. When things go wrong, it is helpful for the Trust to hear of patient's experiences so that we can learn and change the services we provide. We would be happy to investigate the issues you have raised and provide you with an in depth response to your concerns. If you would like us to do this, please do not hesitate to contact me, Mrs Deborah Dunn, Complaints Operational Manager on 01865 223257 or at deborah.dunn@ouh.nhs.uk.

  • {{helpful}} of {{total()}} people think this response is helpful

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