"Road Chaos - Late Elderly Patient Refused..."

About: Royal Bournemouth General Hospital

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Yesterday my husband travelled from the west midlands to collect his almost 90 yr old father from Swanage and bring him to your eye unit. On the way there the heavens opened up, all the tourists took to the roads and there was traffic and travel chaos. They advised the unit of the delays and kept travelling. Upon arrival the person doing the clinic was packing up. They refused to see my father-in-law as they were "too Late" It is hugely difficult to do all these medical visits. they tried to remake the appt. but of course you can't ,someone in the "Appointments Office" does this and writes to you, so we have no choice but to wait for this and then work out if we can get down again to help -- I think the clinician could have been generous on this occasion and done this elderly chap and us ( also not so young people) a favour and done his visual fields and retinal photos - it does not take that long to do ....Look at your attendance list and you will see who the pt is. Yes the elderly are treated badly and disrespectfully. I am an NHS employee of 39 years and I'd never treat anyone like this. Shame on you Bournemouth Eye Unit. Can these tests be done nearer to home ? - my local Community Hospital does this several times a week, can't you? What's happened to treatment nearer to home ?? It's obviously just a political throwaway line!

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Responses

Response from Sue Mellor, Patient Experience Lead, Royal Bournemouth & Christchurch Hospitals NHS Foundation Trust

Dear Marilyn

Thank you for providing us with your feedback.

I completely inderstand your concerns and apologise that we have not met your needs as we would have hoped please know that we are going to hold a proper investigation and I will respond to the website within the next 2 weeks.

If, in the meantime, you wish to discuss this further please contact our PALS office on 01202 704886 or email pals@rbch.nhs.uk

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Response from Royal Bournemouth General Hospital

Dear Marilyn Thank you for providing us with your feedback. I completely understand your concerns and apologise that we have not met your needs as we would have hoped please know that we are going to hold a proper investigation and I will respond to the website within the next 2 weeks. If, in the meantime, you wish to discuss this further please contact our PALS office on 01202 704886 or email pals@rbch.nhs.uk

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