"Neurosugery planned operation"

Anything else?

My wife has a brain tumer diagnosed April 13 went to pre op gave all info as requested planned admission 21-07-13 only to be told sorry no bed available ok but should someone in this condition be treated this way ( Mental Cruelty ) so we get another date 04-08-13 this time she is a priority and yes she got a bed, only to be woken at 02:15 hrs to be asked where is your paperwork we have no files for you ( was this necessary could it not wait till morning) then she is off for a Mri scan given a gown socks etc marked up for op then spoken to by doctor re op all explained!!! then after two hrs sorry we do not have a bed in CDU again more mental cruelty she is left weeping did anyone give her any support! No left alone till I arrived with my daughter ( very caring don't think so ) & then I ask what happening I would like to speak to the chief exe after 1.5 hrs I go back to nurses stn & I get some in the room in 5mins saying that the op is now on for Thus 08-08-13 ok fine will this o yes providing we have a icu bed, after more discussion the nurse manager left the room and myself & daughter left 30 mins later 17:15 Then the registrar comes in at 18:30 & says we are doing the op tomorrow! lets hope this happens this time but it is very strange that when I mentioned that the whole exercise was for the hospital to tic a box on their key performance indicators as she was a priority after being let down on the 21-07-13 although denied it beyond belief perhaps they should try writing a soap about a hospital like this if any one ever asks me about this so called centre of excellence don't go there! I myself had Bowel cancer a little while ago & was treated at George Eliot Nuneaton (which is said not to be very good ) so the key indicators say however my care there was far above what my wife has had to go through at least you are a person not a number on paper

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Response from Queen Elizabeth Hospital Birmingham

Thank you for taking the time to provide feedback on your wife’s experience at Queen Elizabeth Hospital Birmingham. We welcome all feedback and would like to assure you that all comments are taken seriously and acted upon as part of our ongoing commitment to improving patient experience. Your feedback has been forwarded to the senior staff responsible for the area caring for your wife. They have provided this response: We are very sorry that your wife has not had a satisfactory experience during her time at the Queen Elizabeth Hospital Birmingham. We are committed to ensuring that all patients receive a high standard of patient care, so we are saddened that you feel that this has not been the case for your wife. We will investigate your comments regarding your wife being woken up at 02.15 to ask where her paper work was. We do not like to disturb patients whilst they are sleeping during the night unless it is to deliver direct care, therefore we would like to apologise for this and assure you that the Ward Manager will investigate this issue further and ensure all staff are reminded not to disturb patients during the night unnecessarily. As a large acute trust with an Accident and Emergency Department we often have critically ill patients being admitted who require immediate transfer to a Critical Care bed. Furthermore due to the large number of complex conditions that we treat, there are occasions where patients who are already in-patients deteriorate and require transfer from their ward bed into a Critical Care bed. Unfortunately due to the uncertainty of these admissions there are times where we are unable to proceed with elective surgical cases as our Critical Care capacity has been allocated to critically ill patients who require immediate Critical Care support. Please be advised that when situations like this arise all decisions that are made regarding the allocation of Critical Care beds are made by senior Consultants and are always based upon on clinic need only. In relation to the circumstances surrounding the discussion with your wife about cancellation of her operation and lack of support given afterwards, the Ward Manager or the Matron would like the opportunity to discuss this directly. To maintain patient confidentiality we do not give any specific detail relating to individual patients via the NHS Choices website. If you would like the opportunity to discuss this or any further concerns please advise the ward nursing staff who will be happy to arrange this for you. Alternatively you can make contact via our Patient Advice and Liaison Service (PALS) team who will also be pleased to assist. PALS can be contacted by phone 0121 371 3280, by email PALS@uhb.nhs.uk , via the hospital website http://www.uhb.nhs.uk/pals-form.htm or in person by dropping in between 9am – 4.30pm (Mon-Fri) to the PALS office located to the left of the Information Desk in the main entrance of the new Queen Elizabeth Hospital Birmingham.

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