"Waiting time in A & E"
About: Heartlands Hospital / Accident and emergency Heartlands Hospital Accident and emergency Birmingham B9 5SS
Posted by Andreda (as ),
My husband attended A&E last night. Albeit a minor injury to his finger it needed attention. We arrived at 6. 30 and were kept waiting until 10. 00pm until he was even looked at. I approached reception on at least 3 occasions for up dates. I was met with a indignant attitude. At 9. 00pm the receptionist rang through and said for us to wait a few minutes we were next but one.
At 9. 40 I approached again and asked for an update I was made to feel guilty for asking. I expressed my disappointment in the service provided and said it was disgusting.
I appreciate there were more urgent cases than my hubands, but why oh why do you not keep people informed. You say you do not want aggression towards your staff but this does not give you the right to treat the public in the manner that you do. Contempt breads contempt!
Surely you should have a triage nurse who looks at injuries as they arrive there by getting people 'in the system ' keeping them moving instead of sitting around. how can you be assessed by looking at a piece of paper. after my last approach to the counter. the receptionist must have rang through, as we were beckoned to go through, only to be confronted by a haughty Doctor chastising us for complaining.
Once seen by the nurses at 10. 00 it took 15 minutes to see to my husband. No complaints there.
I read with interest a comment from someone with the same issue in June of this year. where you have supposed to have made some improvement. I saw no such improvement last night was a very bad example of poor customer experience. I await your response with interest