"St Mary's - disorganised and poor communication "
About: St Mary's Hospital / Gynaecology St Mary's Hospital Gynaecology M13 0JH
Posted by SCa (as ),
We were referred to St Mary's for IVF this year. We were grateful for the opportunity to receive help. Unfortunately, we had numerous delays in getting to our first appointment and constantly had to chase staff/make phone calls to get anywhere. This was a consistent problem throughout.
We saw a consultant who was lovely and reassuring. We didn't get an opportunity to discuss anything with a doctor after this despite several concerns during the treatment. The nurses were left to do all the communicating/troubleshooting and sadly were not up to it - not surprising as they are not doctors.
After treatment failed, I still didn't get to see a doctor. It has been over 6 weeks and even my GP hasn't even received a letter. The nurses are rushed off their feet and the doctors/admin staff don't care or perhaps can't care because of weak management.
The communication within CMFT in general is the worst I have experienced in the NHS. The executives should be ashamed of themselves. I'm also expecting the standard generic response to this story from CMFT - sums up their lack of ability/desire to provide personalised care. You are simply an item on a conveyor belt.