I was surprised at the inadequate design of the reception area which was cramped with cheap seating. Some patients appeared to be very ill, possibly infectious and there should be proper space for segregation. Hospitals of all places should be concerned to limit infection. Some form of initial triaging by a qualified nurse should take place immediately on entry; I'm given to understand that takes place elsewhere although I've never witnessed it myself. When it came to triaging this was being done in corridors as the cubicles were all full. Again down to inadequate capacity provision but I suppose this is what we have to expect from a PFI. The space for the registrar was similarly cramped. Interestingly we noted that the most spacious allocation was given over for the reception staff which only goes to show who matters most in today's NHS. My treatment was fine save that my GP had sent me to A&E because they assumed it had facilities for a scan. Instead this - an 'urgent' scan was done about a month later at City. Clearly a wasteful way to proceed as a new hospital like the QE should be adequately equipped to carry out diagnostic checks on the spot. I have no complaints about my treatment; merely I find it depressing that very little has improved since my first experiences of A&E about 20 years ago.