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"A&E & EAU"

About: Hillingdon Hospital

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Despite the hospital being very very busy my elderly mother was treated with, care kindness and thoughtfulness. I was very surprised at this as the hospital was so frantic I had prepared myself for the worse. A big thank you to the A&E staff for ensuring my mother was not left sitting in reception on a hard chair and to the staff on EAU who treated their night time visitor as if she was a guest checking in late to a top hotel. Thank you.

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Responses

Response from Hillingdon Hospital 10 years ago
Hillingdon Hospital
Submitted on 08/08/2013 at 12:30
Published on nhs.uk on 09/08/2013 at 04:00


Thank you so much for taking the time to provide us with the feedback regarding the service you received when your mother came to the emergency department. We are a very busy emergency department but always strive to ensure our patients receive the care they require in a supportive and caring environment and we are reassured that this was the case with your mother.

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