"Sunrise B Ward Very Good"

About: Queen's Hospital (Romford)

Anything else?

My father spent a week in the Queens in July 2013. Sunrise B ward was always amazingly calm, clean and cheerful. Particular praise for the male health care assistant who fed him with great care and did not rush. But on the medical assessment ward when he was first admitted he was too ill to ask for a drink or food and they did not seem to offer it. If I hadn't visited he would have got dehydrated, he was really thirsty. They were not too busy but just waiting for a consultant to come and prescribe , etc.

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Responses

Response from Queen's Hospital

Thank you for posting your experience on NHS Choices. We are working hard so that every patient receives a high quality service from us. I will pass on to staff on Sunrise B that you found them to be so calm and cheerful. I am also pleased that your father received all the support he needed with feeding while he was on the ward. However, I will follow up your concerns about food and drink on the Medical Assessment Unit. It might have been that he needed to be reviewed by a doctor before he was provided refreshments, but we should never let a patient get dehydrated, even if they are ‘nil by mouth’. We have introduced ‘comfort rounds’ to make sure patients coming to the hospital are able to access hot drinks and food without lengthy waits, and I will personally check during my Clinical Leadership days that this is happening on MAU. Thank you for raising this. Yours sincerely Flo Panel-Coates Director of Nursing

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