"Nurse Practitioner in A&E was superb"

About: William Harvey Hospital

Anything else?

After a nasty fall on a country walk I went to A&E on Sunday 21 July I was seen quickly and X rayed and treated well after fainting from a combination of pain and a totally airless and stifling room on one of the hottest days of the year. I would like to commend the professionalism of all the nursing staff, most especially the nurse practitioner who was back on duty after a only a few hours rest but whose diagnosis, determination to seek advice from senior doctors and immaculate, detailed and thorough notes eased my transfer to my local hospital. The department was extremely busy and the working conditions for staff are most unsatisfactory. It's amazing how they maintain their calm and quality of care in these conditions.

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Responses

Response from Julie Pearce, Chief Nurse + Director of Quality + Operations, East Kent Hospitals University NHS Foundation Trust We are preparing to make a change

Thank you very much for providing us with feedback. We are very proud of our staff who provide efficient care with kindness and compassion. I am glad you were happy with the service provided and I will ensure that staff are aware.

I note your observation of the space available for the minor injury department. We agree, as the department has become much busier the environment is not satisfactory. As part of our clinical strategy for the Emergency Department we have developed plans with staff to re-design the whole department to aid the flow of patient through. The business case for investment is due to be reviewed later this year.

I do hope you are recovering well from your injury.

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Response from William Harvey Hospital

We would like to thank you for your kind words and positive feedback, this will be fedback to the department and staff involved. We recognise the importance of positive feedback for both staff moral and learning about what gives our clients good service. We hope you have now fully recovered from your fall. Should you wish to contact us further our details are as follows: Patient Experience Team Telephone number - 01227 783145 Email address details are ekh-tr.patientexperienceteam@nhs.net

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