"SRU and mental health"

About: Royal Cornwall Hospital (Treliske)

Anything else?

I was admitted to SRU a few weeks back. I suffer from social phobia and PTSD. Although I was in extreme pain my anxiety levels were through the roof, this did not help my physical symptoms. I only wish I could pay for a private room as I now have a phobia of hospitals due to my experience. I understand this is a unusual position for nursing staff to deal with but perhaps some further training in mental health could benefit the staff and patient. Due to my PTSD the noise of medical machines and unfamiliar people made me scared and wanting to leave despite being in extreme pain. I'm sure I'm not the only one with mental health issues that come to a medical ward, I only wish people like myself were more understood within the hospital. I know the nurses are stretched but must say my short stay was scary and something I don't look forward in repeating.

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Response from Royal Cornwall Hospital (Treliske)

Thank you for taking the time to give us your comments and we are sorry you did not get the support you needed whilst you were here. The Trust has a psychiatric liaison team and a mental health and well-being specialist nurse who are available to support patients with mental health needs and to advise and liaise with staff. Work is underway to raise awareness of these services through out the hospital so that regardless of where a patient is, if they have mental health needs they are given the appropriate support and intervention. Information about social anxiety, some reasonable adjustments that may required for patients suffering from social anxiety has recently been circulated to staff, together with details of who they can contact for further information or support. If patients are able to notify staff of any mental health needs prior to, or during, admission we can ensure the relevant staff/teams are notified and additional support and care provided.

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