"Shocked, upset, still suffering yet to scared to..."

Anything else?

Planned admission for pre, peri and post-op care/treatment. Surgery could not go ahead due to nursing staff's incompetencies. Lots of navy blue on B ward but they were all deskilled in certain aspects of nursing, which I required. Consultant was very nice throughout though and he too was also shocked at the level of nursing care on offer. Other issues: ward very old. No sign of any domestic staff. Room/floor never cleaned for the duration of my stay. Slept in the same bed for 4 days. No clean sheets as no one made my bed. Quite a shocking experience! Would not recommend RNTNEH to anyone!

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Responses

Response from Royal National Throat, Nose & Ear Hospital

Our objective is to continuously learn and improve services and any feedback enables us to do this. If our services ever fall short, concerns are always discussed so all staff are aware and all are committed to doing better. We are very sorry to read of your experiences and would like to investigate the issues you have raised. Please would you contact our PALS team so that we can take this forwards. The contact details for PALS are, telephone number 020 3447 3042 (24 hr answering machine) or by email to pals@uclh.nhs.uk . Office hours Monday-Friday 9am - 4pm (except public holidays)

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