"The consultant, when we finally ..."

About: Stafford Hospital

(as the patient),

What I liked

The consultant, when we finally saw him was courteous and provided most of the information we required. The dietician is always helpful.

What could be improved

On the last two visits to A&E during the past year I have waited 5 hours before being seen. At each out-patient appointment I am kept waiting for at least an hour. At the last one, the surgeon was in theatre and I was seen by his senior registrar. He conducted the consultation standing up by the door and looked in a hurry to get out. I had prepared well for the consultation and he didn't know the answers to my questions. He said he was a locum for 3 weeks and asked me to wait for a further hour until the consultant finished in theatre. This did not inspire me with confidence.

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Responses

Response from Stafford Hospital

Thank you for taking the time to make a comment about our services. I apologise that you have experienced a delay when attending Stafford Hospital. Our Patient Advice and Liaison Service would be happy to investigate the causes for these delays if you would like to get in touch with them in one of the following ways:-

The PALS Office

Main Reception

Stafford Hospital

Weston Road

Staffordshire

ST16 3SA

Freephone: 08000 40 70 60

Direct line: 01785 230811 (24 hour voicemail)

Email: PALS@midstaffs.nhs.uk

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