"I arrived for my scan but was told it was cancelled"

(as the patient),

I'm pregnant. I arrived for scan showed my letter and they told my I'm not on the list. That my partner called and cancelled it.

1. Why should I come if he cancelled it? ?

And 2. He tried cancel my midwife appointment lady told him I need to call. So I called I changed it I got letter and anyway they forgot to put me on the list.

I don't really care who picks up the phones there and who do all that mess but I'm thinking now to change hospital and will tell all my friends about that.

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Response from Royal Free London NHS Foundation Trust

We're really sorry to hear about your experience. It would be helpful to us if you could contact our PALS service to let them know exactly what what wrong, so we can improve the service we provide to other patients. Their details are here: http://www.royalfree.nhs.uk/default.aspx?top_nav_id=1&sel_left_nav=30&tab_id=13

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