"Treatment of Mum with Severe Dementia in A&E,..."

About: Northampton General Hospital (Acute)

Anything else?

The paramedics who transported Mum were exceptional with their care and understanding of Mum's condition, securing a quiet end cubicle at the hospital. She was always treated with dignity and courtesy throughout, and always spoken to as an individual, although her understanding was extremely limited. As her carer, I was also reassured and kept informed of all her treatment, which was carried out efficiently and kindly. Everyone was happy, and took time, to answer any questions I had, I can't praise everyone enough with whom we came into contact, from porters to x-ray, nurses and doctors, etc for the friendly and caring way they professionally looked after Mum.

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Response from Northampton General Hospital (Acute)

That's lovely to hear, thank you. Pleased we were able to help.

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