"Appointments"

About: Rochdale Infirmary

Anything else?

I telephoned 'Appointment' at 13.05 to check if my appointment for that day was still on.... 1. First call - they put me through to a fax machine number 2. Second call - the put me through to the wrong Hospital 3. Third call - Appointments could not deal with Neurology appointments as it was on a different system. Spent next 15 minutes transferring/test lines. On auto return to Operator i tried to ask why was i informed to go to Outpatients on my arrival when it seems Appointments cannot check the appointment - a'la Catch 22 4. I was then cut off... ? Total time wasted 47 minutes.. 47 minutes of my money on the phone. I am now having to go to the Hospital and ... whatever.

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Responses

Response from Rochdale Infirmary

We are sorry to read your comment regarding the phone calls you had to make to Rochdale Infirmary. If you would like us to look into your concerns, please contact the Patient Advice and Liaison Service (PALS) on 0161 604 5897. We will also forward your comment to the department manager.

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