About: Rochdale Infirmary Rochdale Infirmary Rochdale OL12 0NB
Posted by M Taylor-Lavender
I telephoned 'Appointment' at 13.05 to check if my appointment for that day was still on.... 1. First call - they put me through to a fax machine number 2. Second call - the put me through to the wrong Hospital 3. Third call - Appointments could not deal with Neurology appointments as it was on a different system. Spent next 15 minutes transferring/test lines. On auto return to Operator i tried to ask why was i informed to go to Outpatients on my arrival when it seems Appointments cannot check the appointment - a'la Catch 22 4. I was then cut off... ? Total time wasted 47 minutes.. 47 minutes of my money on the phone. I am now having to go to the Hospital and ... whatever.