"Park House Podiatry: Can't get appointments for mother and father on same day at same time"

About: Specialist services / Podiatry

(as a staff member posting for a carer/relative),

I think your appointment system is terrible. My father moans about it every time he comes, and so is the parking. Also he complains about the fact that he can not book his and mother's appointments together as it is a strain and inconvenient to have to come twice. My father is 79, my mother is 75. If my father is not feeling up to driving I have to travel from Long Eaton to bring them, and it would be great if their appointments were booked for the same day at the same time. Thank you.

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Response from Vanessa Briscoe, Divisional General Manager - Specialist Services, Health Partnerships - Nottinghamshire Healthcare We are preparing to make a change

Thank you for taking time to post your comment. I am very sorry that you have experienced problems with getting appointments It is unacceptable that you are unable to get an appointment on the same day for your parents. I have instructed the Head of Service to make more clinic appointments available at Park house. We are able to offer appointments at other sites if that is more convenient for you.

We are changing the way the appointments are booked to enable patients to have more choice and availability.

In the short term if you have any more problems getting an appointment please contact the podiatry department on 01623 785208.

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Response from Michelle Worsley, Patient Experience Facilitator, Patient Experience Team, Health Partnerships We have made a change

As a direct response to comments received on patient opinion I am pleased to say we are currently trialling a new appointment system at Park House which will run for at least 9 months. The new system started on the 9th September ‘13 and we have received positive feedback so far.Vanessa BriscoeGeneral Manager

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Updates, changes and questions related to this story