"Delays in Appointments"

About: Hull Royal Infirmary

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Very dissatisfied with the Ophthamology Dept. appointment system. Advised in November that the consultant wanted to see my wife in February and still waiting for appointment in the middle of July, despite having spoken to PALS on two occasions endeavouring to expedite matter.

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Responses

Response from PALS Officer, Hull and East Yorkshire Hospitals NHS Trust

Thank you for placing your posting on the Patient Opinion website. We are sorry to read of your experience with Ophthalmology appointments and would appreciate you calling PALS again so we can look into your prior contact with us and expedite an appointment for you wife.

Please do not hesitate to contact our Patient Advice & Liaison Service on (01482) 623065 or email on pals@hey.nhs.uk.

If you would like to become more involved in decisions about local healthcare, we are recruiting members. By becoming a member you receive our quarterly newsletter, find out more about your local NHS and help us improve local services. You can also attend our ‘medicine for members’ sessions and respond to questionnaires. You don’t need any special skills or experience to become a member; you just need an interest in local health services. There is no commitment, you can get involved as much or as little as you choose.

For more information please either email your.nhs@hey.nhs.uk or telephone the Corporate Affairs office on telephone number (01482) 675165.

Thank you once again for taking the time to provide us with your views on local NHS services.

Kind regards,

Patient Advice and Liaison Service (PALS)

Hull and East Yorkshire Hospitals NHS Trust.

Response from Hull Royal Infirmary

Thank you for leaving your feedback on NHS Choices.

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