"Even though letters confirmed my appointment, I was told to go to another hospital."
About: Telford referral and quality service (TRAQS) Telford referral and quality service (TRAQS) TF7 4BF
Posted by Built409 (as ),
After being contacted, I was offered a choice of whether to go to Shrewsbury or the Princess Royal Hospital. As the PRH is very close, and I am disabled, I chose the PRH.
I received a letter for an appointment at Shrewsbury, along with a connection letter (the same day) then a letter for the PRH confirming my appointment there.
When I arrived, letter in hand, I was told by a very tense woman that I should be at Shrewsbury, even though the letter from TRAQS and the letter from the PRH confirmed I should be seen at Princess Royal.
I now have to wait until September and try to make my way to Shrewsbury for an appointment there.
I am very disappointed with this service and level of care.