"Fantastic service for shoulder problem"

About: Conquest Hospital

(as the patient),

Once I was seen in clinic by consultant Mr James Buchanan, he was very chatty and put me completely at ease. He identified the problem almost immediately and said I would need an X-ray to confirm the diagnosis. He warned me there were delays at X-ray, I know he told me the reason but I was so relieved it seemed something simple that I didn't take it in. X-ray area was pretty grim as people had to sit on the floor but staff throughout were v apologetic and I think they were understaffed. They were still v polite and friendly and I was really pleased to see how gentle they were with several frail elderly patients who came through on trolleys while we were waiting. Went back with the X-ray and Mr Buchanan did an injection into my shoulder while a junior trainee was being instructed. The pain relief was almost instant. It's made such a difference. Getting dressed and driving are not agonising now. He did say I may eventually need an operation but this doesn't worry me know as I could see I was in great hands

Do you have a similar story to tell? Tell your story & make a difference ››


Response from Conquest Hospital

Thank you very much for letting us know about your positive experience of the standard of care you received at the Conquest Hospital. It’s always encouraging for staff to receive positive feedback. As a Trust we are committed to giving the highest quality of care to our patients, and we value all comments from patients and their families. It was extremely kind of you to take the time to provide feedback. I will ensure that your comments are shared with all the staff concerned and apoligise for our delay in posting a response.

  • {{helpful}} of {{total()}} people think this response is helpful

Updates, changes and questions related to this story