"Disgust at Ward B2"

About: Russells Hall Hospital

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I was admited to ward B2 on Monday 1st July from the QE Hospital, Birmingham and what a difference in hospitals. I found the wards at Russells Hall dirty, dark, clostraphobic, cluttered and poorly laid out. Some staff were pleasant, informative and professional whilst others were rude and unprofessional giving you the impression that they hated the place and their job. It took 12 hours for vomit to be mopped up off the floor, and when it was finally cleaned up no items were moved they were just mopped round! .As a Trust Member of the DGOH I'm shocked and will be contacting DGOH Trust by Letter.

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Responses

Response from Russells Hall Hospital

The Dudley Group Responds Thank you Peter for taking the time to post your feedback on your hospital visit. We welcome all feedback and would like to assure you that all comments are taken seriously and acted upon as part of our ongoing commitment to improving patient experience. We are pleased you found some of our staff pleasant, informative and professionals and re disappointed to learn you experienced rude staff. There is never an excuse for rude behaviour and we will ensure the lead nurse and matron of ward B2 are made aware of your remarks so that we can learn lessons and improve the service we provide our patients and visitors. We must also apologise if there was vomit on the floor for more than 12 hours. This does not reflect the standards of cleanliness we would wish for our patients and we are committed to ensuring all our staff adhere to infection control policies. We would like to assure our patients that we carry out a number of audits to ensure cleanliness is maintained including weekly cleaning audits and matron rounds. We have passed on your observations to infection control team who will ensure immediate action is taken. You have raised a couple of issues that we feel need urgent attention. We would like to investigate your comments further, so please get in touch with our matron on (01384) 456111 extension 2268 and she will arrange a meeting as soon as possible. Alternatively, you could get in touch with our Patient Advice and Liaison Service (PALS) free phone 0800 073 0510.

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