About: Hull Royal Infirmary

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Checked into A&E last night as recommended by my out of hours GP. The nurse on duty was rude and abrupt, and did not give a remotely caring impression. When my friend asked if I was allowed to take my medication whilst waiting, her reply was 'I don't care what she takes'

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Response from Jackie Wileman, PALS Officer, Hull and East Yorkshire Hospitals NHS Trust

Dear Anonymous,

Thank you for placing your posting on the Patient Opinion website. We are very sorry to read of your experience at HRI A&E Department and, should you wish to call PALS - more specific detail is required, we will ensure that the Matron and staff concerned are made aware.

Should you choose to discuss this matter further with us, please do not hesitate to contact our Patient Advice & Liaison Service on (01482) 623065 or email on pals@hey.nhs.uk.

If you would like to become more involved in decisions about local healthcare, we are recruiting members. By becoming a member you receive our quarterly newsletter, find out more about your local NHS and help us improve local services. You can also attend our ‘medicine for members’ sessions and respond to questionnaires. You don’t need any special skills or experience to become a member; you just need an interest in local health services. There is no commitment, you can get involved as much or as little as you choose.

For more information please either email your.nhs@hey.nhs.uk or telephone the Corporate Affairs office on telephone number (01482) 675165.

Thank you once again for taking the time to provide us with your views on local NHS services.

Kind regards,

Patient Advice and Liaison Service (PALS)

Hull and East Yorkshire Hospitals NHS Trust.

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Response from Hull Royal Infirmary

Thank you for leaving your feedback on NHS Choices.

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