"Letter of Gratitude"

About: Heartlands Hospital

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I am writing to express my gratitude to everyone on Ward 4 at Heartlands Hospital who took care of me during my recent stay. It was my second major operation in 3 months; I was at a very low ebb when admitted and in a great deal of discomfort. Everyone from the staff who served me tea and coffee and helped to sort out a very difficult diet regime, to the senior sisters who took time just to chat with me while I was walking up and down the ward helped me through probably the most difficult time of my life. I also want to say a huge thank you to the doctor and his team who took care of me during my stay and my operation. My first operation was conducted at a private hospital and the care I received at Heartlands was far superior and a great advert for the NHS in this country. Please pass on my thanks to all the staff on Ward 4; I will never forget their kindness.

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Response from Heartlands Hospital

Heart of England NHS Foundation Trust would like to take the opportunity to thank you for your feedback and comments on NHS Choices website, this website also feeds into the Patient Opinion website, www.patientopinion.org.uk which is viewed daily by the Trust and a response to your posting will be available here. If you are unable to view the response and would like to discuss further please do not hestitate to contact us (Patient Services on 0121 424 0808) alternatively on www.patientservices@heartofengland.nhs.uk Kind regards Patient Services Department

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