"Checks should be made before actual appointment"

About: Robert Jones & Agnes Hunt Orthopaedic Hospital / Neurology Telford referral and quality service (TRAQS)

(as the patient),

In January 2013 my GP referred me to a Urology and Spinal clinic. The urology appointment was made quickly and I was seen at the clinic in Telford in March. By April, I had heard nothing about the appointment to the spinal clinic and, at a visit to my GP for a different reason, I asked how long I could be expected to wait before being contacted.

I understand that a request was then made for the procedure to be expedited.

Within a week I was offered an appointment in late June at the Spinal clinic at RJAH Hospital.

On being seen at the clinic, I gathered that I should have, by then, had an MRI scan, but this had not been possible in as Telford does not allow a GP to request such a scan. Consequently, I had to make an appointment for an MRI scan at Oswestry and will have a review in the Spinal Clinic after that for a meaningful conversation on my condition and possible treatment.

It would seem to me that it would be useful if postcodes throughout an area code are meaningful, and that checks might be made before an actual appointment after that, checks might be made before an actual appointment that requested tests or procedures.

Had either of these procedures been applied then my first consultation might have been more productive, and 30 minutes of a busy consultants time would not have been wasted.

Do you have a similar story to tell? Tell your story & make a difference ››


Response from TRAQS & CAB Co-Ordinator, Telford and Wrekin CCG

Thank you for taking the time to provide feedback.

I am pleased that your urology referral was a positive experience and am sorry that your spinal consultation was not as productive.

However, before a consultant sees a patient in clinic they have the opportunity to review the referral letter and arrange any tests which may be required. You are correct in stating that Telford and Wrekin GPs are currently unable to access MRI scans.

Thank you again for taking the time to respond as the TRAQS team appreciate all constructive comments.

Response from Robert Jones & Agnes Hunt Orthopaedic Hospital

Thank you for your feedback. Our aim is to provide high quality services for all our patients and we are disappointed that your experience has not met the standards we set. The Trust is committed to listening to patients and improving their experience. If you would like the issues you have raised looking into, please contact the Trusts’ Patient Advice and Liaison Service by telephoning (01691) 404606; by emailing PALS.office@rjah.nhs.uk or write to PALS Officer, the Robert Jones and Agnes Hunt Orthopaedic Hospital NHS Foundation Trust, Oswestry, Shropshire, SY10 7AG

Updates, changes and questions related to this story