"Friendly and helpful staff in ..."

About: Basildon University Hospital

(as a relative),

What I liked

Friendly and helpful staff in A and E dealt with my young daughter really well. On a previous visit serveral years ago equally impressed by staff, just so understanding. I get the imression that there is something about the management or running of the hosp. that keeps staff morale going -stark contrast to my experience as an in-patient at Queens.

What could be improved

A new waiting area - I know it has to cope with alot of through traffic but it so depressing -reminds me of a bus station, not very clean either.

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