"What a brilliant service - thank you"

About: Telford referral and quality service (TRAQS)

(as a service user),

We have just moved into the area after living abroad for many years. My husband was referred to a consultant for monitoring of a chronic condition, I. e. routine and not emergency.

The week after he had seen the GP we were contacted by TRAQS. What a brilliant service - they explained the hospitals we could choose from, waiting time for an appointment in each, distance from our house etc.

My husband had an appointment one week later. We're still in shock about how fast and efficient the service is!

Keep up the excellent work and thank you Gemma at TRAQS.

Do you have a similar story to tell? Tell your story & make a difference ››


Response from TRAQS & CAB Co-Ordinator, Telford and Wrekin CCG

Thank you for taking the time to respond with feedback.

We are pleased that you found TRAQS so efficient and we were able to offer an appointment for your husband at a suitable hospital so quickly.

We appreciate all feedback but it is always lovely to receive such positive comments as it gives the team a boost. Many thanks for taking the time to send your feedback and I shall pass on your favourable comment onto the team, especially Jemma.

Updates, changes and questions related to this story