"Thank you A&E - especially children's team"

About: Wansbeck Hospital

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My 15 year old son was taken into the Child Unit following an accident on his bike in which he broke his arm. I cannot thank the staff, consultants or surgeon enough for the care, compassion and professionalism they showed to him whilst he was in great pain and to my wife and I. Truly outstanding..... Thank you!!!

Story from NHS Choices

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Response from Wansbeck Hospital

Dear Sir Many thanks for you for your kind feedback. I can imagine that it must have been a very distressing time for you all and I am really pleased that this was helped by the care and support you received from the team. I know the team will be really pleased to read your comments. They work really hard to ensure that this is the experience of all the patients that they care for and they will really appreciate that you have taken the time to share your positive experience. My best wishes to your son for his continued recovery. I hope he is back on his bike very soon, enjoying his summer break. Annie Laverty - Director of Patient Experience. Just as a footnote - I did respond to your post on this website last week. I stayed late on Friday evening to ensure all responses were up to date. If patients and members of their family take the time to write I want to do all I can to respond in a timely manner. All replies were submitted however they have not as yet been recorded or approved by the NHS Choices moderating team - I understand they are currently investigating why this is the case. I have decided to rewrite my replies rather than observe any further delay in getting a response back to you. I'm sorry you haven't had an immediate reply as intended - it is frustrating for us an organisation and outwith our control unfortunately.

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