"Skin cancer treatment"

About: Castle Hill Hospital

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I was sent to Castle Hill Hospital with a suspected melanoma (skin cancer) the investigation and subsequent result which turned out to be melanoma was completed over a short period. I was then given a comprehensive explanation on my condition and what treatment I would undergo. All this was carried out in a very caring way. The ensuing scans, operations and after care were excellent. I have now been told the cancer has not spread beyond the original tumor and will now be monitored over the next 5 years. Only two negative points I could identify. I reported for the 2nd operation at 8am but did not go into surgery until 5pm. I think this was due to the fact the paperwork from the pre assessment clinic had gone missing. The other point was when I was taken to ward 8 at 8pm for an overnight stay there was no drink available for at least 15 minutes and then it was the tea trolley that provided it. I think the staff should have a jug of water placed on the bedside table when they know a patient is arriving. Two small points amongst all the good ones.

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Responses

Response from PALS Officer, Hull and East Yorkshire Hospitals NHS Trust

Thank you for adding your comments to the Patient Opinion website. It is always a pleasure to receive such positive feedback and we will ensure that the Consultant, Matron and staff concerned are made aware of these. We will also relay your comments regarding the apparent delay to your surgery throughout the day and the provision of water on Ward 8, and will again make the appropriate staff aware of your comments.

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For more information please either email your.nhs@hey.nhs.uk or telephone the Corporate Affairs office on (01482) 675165.

If you need to discuss our services further, please do not hesitate to contact our Patient Advice & Liaison Service on (01482) 623065 or email on pals@hey.nhs.uk as we are always striving to improve our patients experience.

Thank you once again for taking the time to provide us with your views on local NHS services.

Kind regards,

Patient Advice and Liaison Service (PALS)

Hull and East Yorkshire Hospitals NHS Trust.

Response from Castle Hill Hospital

Thank you for leaving your feedback on NHS Choices.

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